Customer Success: Bergans of Norway
Bergans of Norway has been producing sports clothing and backpacks for over a century. With their laser focus on quality and customer experience, it was a natural choice to provide a seamless shopping experience for their customers whether being in-store or out on adventure.
The challenge
Bergans of Norway was hindered by the existing monolith solution to pursue their vision for future retail and growth.
To reach their goal, they had to obtain a solution to the following:
- Poor stock accuracy could not be exposed to online customers.
- Existing loyalty program had no integration with the POS.
- ERP and wholesale did not support Bergans new needs.
All in all, Bergans of Norway´s old legacy software was not performing in the organization anymore.
The solution
With Front Systems mPOS platform in combination with Microsoft Dynamics, Voyado loyalty platform and Jetshop e-commerce platform, Bergans of Norway where enabled to set to life their Unified Commerce strategy and experience growth as a result.
What they say:
"Our customers wish for great customer service whether they are online or in-store. Front Systems provides our store associates with a retail platform catering for inventory visibility, in-store fulfillment, mPOS, loyalty and more. The many small things making that wish come true".
Espen Jensen, CTO Bergans of Norway.
